Shipping Policy

Last Updated: 11/11/2025

At Srijitam, we understand how important it is for you to receive your products quickly, safely, and in perfect condition. We take great care in ensuring every order is packed, handled, and delivered with love and attention.

Order Processing

All orders placed on our website are processed immediately and packed with care.
Orders are usually dispatched within 24 hours of successful payment processing (excluding Sundays and public holidays).
Once shipped, you will receive an update with the tracking details via email/SMS/WhatsApp.

Delivery Timeline

Our trusted courier partners deliver orders across India.

Estimated delivery time:

Metro Cities: 5–7 working days
Non-Metro Cities: 5–12 working days
Remote / Interior Locations: 10–15 working days

Note:

Our courier partners always aim to deliver earlier than the estimated timeline. However, delays may sometimes occur due to:

Weather disruptions
Logistics or traffic restrictions
Unforeseen operational issues
Festivals or holiday rush
Remote delivery locations

We appreciate your patience and assure you that we are always working towards faster and smoother deliveries.

If You Have Received a Wrong or Damaged Product

Despite our strict quality checks, rare issues may occur due to factors beyond our control. Wrong or damaged product delivery may happen due to:

1. Human Error

Occasional packing, labeling, or product-picking mistakes.

2. Transit Damage

Rough handling or unexpected transit conditions may cause dents, spills, or breakage.

3. Inventory Discrepancies

Rare stock mismanagement issues may result in incorrect items being picked.

Such cases occur in less than 2% of orders, but whenever they do, we are committed to resolving them promptly.

If you receive a wrong, damaged, or missing product:

Please contact us within 24 hours of delivery with the following:

Order ID
Photo/video of the product received
Photo of the outer packaging
Description of the issue

You can reach us at:

support@srijitam.in

We will verify the issue and offer a replacement as per our policy.

Order Not Delivered / Lost in Transit

If your order shows as “delivered” but you haven’t received it, or if tracking hasn’t updated for more than 3 days:

Please contact us immediately.

We will coordinate with our courier partner to investigate and resolve the issue quickly.

Incorrect Address / Failed Delivery

If the delivery fails due to any of the following reasons:

Incorrect/incomplete address
Unavailability of recipient
Wrong contact information

The courier company may attempt re-delivery or return the package to us.

Shipping Charges

Shipping fees (if applicable) will be displayed during checkout.

Free shipping may be offered during promotions or above a certain order value.